Return Policy
Welcome to the Return Policy of mattud.com
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Return Policy
At mattud.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your peace of mind.
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Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that certain items, such as personalized or custom-made jewelry, may not be eligible for return unless they are defective or damaged upon receipt.
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Initiating a Return
To initiate a return, please contact our customer service team within 30 days of receiving your order. You can reach us at mattud.com. Please provide your order number and the reason for the return, and we will guide you through the process.
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Return Shipping
You will be responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
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Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.
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Exchanges
If you would like to exchange an item for a different size, color, or style, please contact our customer service team, and we will assist you with the exchange process.
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Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at mattud.com. We will arrange for a replacement or refund as soon as possible, at no additional cost to you.
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Contact Us
If you have any questions or concerns about our Return Policy, please don't hesitate to contact us at mattud.com. Our customer service team is here to assist you and ensure that your shopping experience with mattud.com is enjoyable and stress-free.
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Thank you for shopping with us at mattud.com. We appreciate your business and look forward to serving you again in the future.